Refund policy

Return & Refund Policy

We want you to love what you breathe. If something isn't right, we'll make it right.

Our Happiness Guarantee

If you're not happy with your Nüvi for any reason, reach out within 30 days of delivery and we'll refund or replace it. Because of the personal nature of an inhaled product, you don't need to ship a used jar back to us. Just let us know what happened.

Unopened Items

Changed your mind on an unopened jar? Send it back within 30 days of delivery and we'll issue a full refund once it arrives. You cover return shipping on unopened items unless the return is due to our error.

Damaged, Defective, or Wrong Items

If your order shows up damaged, defective, or just plain wrong, email us within 30 days with your order number and a quick photo of the issue. We'll send a replacement or a full refund, your call, and we'll cover the shipping. No need to return the original.

How to Start a Return or Refund

Email us at info@getnuvi.net with:

Your order number
What you'd like (refund or replacement)
For damaged or defective items, a photo

We'll reply within 1 to 2 business days with next steps.

Refund Timing

Once your refund is approved, we'll process it to your original payment method. It typically takes 5 to 10 business days to show up, depending on your bank or card provider.

Exchanges

Want to try a different scent? The fastest way is a refund on your original order, then a fresh order for the scent you want. Reach out and we'll help you sort it.

Order Changes & Cancellations

Need to change or cancel an order? Email us as soon as you can. If it hasn't shipped yet, we'll take care of it. Once an order is on its way, treat it as a regular return.

Questions

We're a small team and happy to help. Email info@getnuvi.net anytime.